BulkPort
Support
When reporting a problem, the fastest route is to provide enough evidence for the issue to be reproduced or classified immediately.
Include these details
- store platform and version
- BulkPort version
- affected entity and file format
- job ID if visible
- screenshot of the dashboard or job row
- input file if this is an import problem
- generated error report if one exists
Common issue buckets
Permissions
Most often caused by missing admin role access or modify permissions after install.
Worker or cron
Usually caused by the store scheduler not running, or by background mode not being configured yet.
Spreadsheet formatting
Usually caused by edited headers, broken sheet names, invalid relation keys, or spreadsheet software changing value types.
Large imports
Usually caused by file size, server limits, scheduler configuration, or invalid row data.
What support needs
- a short description of the issue
- what you expected to happen
- what actually happened
- whether the problem is reproducible
- files or screenshots relevant to the issue